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How Can We Help?
Questions about pergolas, fire pit tables, outdoor kitchens, or an existing order? Our team is ready to help. Owned and operated by Flame and Patio.
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Frequently Asked Questions
How long will it take for my order to arrive?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. You will receive tracking information once your order ships.
Do you offer free shipping on outdoor furniture and grills?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Shipments are sent via USPS, UPS, or FedEx based on destination and package size, and every order includes tracking. For full details, please see our Shipping Policy page.
What is your return policy for patio furniture and fire pit tables?
We want you to be completely happy with your purchase. If something is not right, please contact our team within the return window outlined in our Return Policy. We will walk you through the process and make it as straightforward as possible.
Can I exchange an item for a different size or style?
Exchanges are handled on a case-by-case basis depending on availability and the product category. Send us a message with your order number and the item you would like instead, and our team will let you know what options are available.
How do I choose the right pergola or patio set for my space?
Start by measuring your deck or patio area and considering how you plan to use the space, whether for dining, lounging, or entertaining. Each product page includes detailed dimensions and material information. If you need personalized guidance, send us a message with your space dimensions and we will suggest options that fit.
What materials are your outdoor products made from?
Materials vary by product and are detailed on each product page. Our pergolas, patio furniture, fire pit tables, grills, and outdoor kitchens are built with weather-resistant materials designed for long-term outdoor use. Check the product description for specific material and care information.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Built for Outdoors
Our pergolas, grills, and patio sets are made with weather-resistant materials designed for lasting use.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
